As some of you may know, Ms. Addie, one of our office managers, will be leaving us. She will be going to the University of Florida this fall to pursue her Master’s in Speech-Language Pathology. This is her last week at the clinic, so be sure to wish her good luck! She wants to thank you for your patience and understanding as she has made mistakes and for your smiles that have brightened her day. She has enjoyed meeting each and every one of you and wants to thank you for all she has learned while working here!
Here are a few things Addie has learned about the “behind the scenes” of working at a speech clinic:
Flexibility– Whether you are just starting to manage a speech therapy practice or you have been doing it for years, flexibility is key! This applies to scheduling clients who are continually changing, canceling or making appointments. Try to be as accommodating as possible and keep a waiting list for clients who have specific appointment days/times they are waiting for. Flexibility also applies to the many daily tasks that get interrupted and re-arranged throughout the day. Sometimes a phone call will interrupt a task or a client will have a lot of questions that need to be answered. It is important to be patient and flexible while managing everything that goes into running a speech clinic. A clinic manager must also be flexible enough to see things from another’s perspective. This will result in high productivity, integrity and responsibility.
Organization– In addition to flexibility, organization is probably the most important thing about working at a speech clinic! This speech clinic requires knowledge of billing, coding, ERA’s, advertising, use of EMR’s, scheduling and insurance policies. A clinic manager will likely interact with insurance companies daily to ensure that claims are being paid, authorizations are completed, and medical records have been sent. He or she may also handle electronic scheduling, manage point of sale transactions and score test evaluations. It is crucial to create your own system to keep all of these duties organized. Writing lists, making folders and setting reminders are helpful ways to help prioritize tasks and keep everything in order.
Marketing– While it is possible to have a thriving speech practice without an online presence, a website is an incredibly useful tool. Getting your clinic’s name out to the public is necessary for building and keeping a client base. In addition to a website, the office managers at this clinic post monthly newsletters and weekly blogs to be posted on Youtube, Twitter, Facebook and WordPress. Not only does this help promote our clinic and our services, it also helps potential and existing clients learn more about who we are and what we do.
Building relationships– As a clinic manager, clear and appropriate communication amongst coworkers and clients is part of the job. Emails and phone calls must meet the professional standard of your clinic. A clinic manager should also be also polished and friendly when interacting with clients and clients’ parents as he or she is often the first impression people get of the clinic. Have a warm smile, provide clients with necessary information and show an interest in their lives by asking questions. This will help clients have a pleasant experience and give your clinic a positive reputation.
Self-initiative, critical-thinking and problem-solving skills– These skills are used in many areas of life, whether the issue is big or small, and a clinic manager knows this very well. Resolution starts with identifying the problem, looking for any possible solutions and making and implementing a decision. This process often requires creativity, dedication and composure. A clinic manager must be open and receptive to feedback as well in order to keep improving and benefitting the clinic.
If you are interested in learning more about our clinic, check out our website! http://www.newtampaspeechtherapy.com